Our Impact
“Lifft have been our preferred cleaning service partner for 10 years. They are reliable, caring and we are proud to support a social enterprise.”
Boston Tea Party
Our impact brought to life through real world examples
Challenge
We started working with Boston Tea Party in 2022, initially cleaning two sites across Bath and Bristol, expanding to service six sites including the Park Street Head office.
The client had used previous cleaning providers and tried to do the cleaning themselves, each time never finding the right combination to achieve the desired standards. The locations all have naturally high footfall and whilst Boston staff keep the place clean and tidy during operating hours, the volume of usage means they need a detailed hygiene clean out-of-hours in readiness for the next day. Boston Tea Party also run a series of community events in the evening which required flexible solutions.
Solution
The service solution for Boston Tea Party is all based around flexibility and having clarity through strong communication channels. Whilst there are set hours across all six sites, we work closely with the Boston management team in planning for disruption and changes that may be needed.
The Lifft Area Supervisor conducts weekly check-ins with the various Site Managers to ensure we can accommodate any changes to the cleaning times for the coming weeks. There is limited space on each site for storing supplies and equipment, so we operate a mobile team across four sites, whilst having static provision in the other two locations. This means we can ensure the correct equipment is available for each site, alongside using the Jangro cleaning solutions provided by our local partner Adcocks. Regular reviews with the Area Manager has ensured any concerns are raised promptly with the client being listened to and response plans activated.
Results
Operations Manager, Pippa Redfern commented- “Lifft have been a flexible and responsive partner since we contracted with them back in 2022. They adapt quickly when we’ve needed to move cleaning schedules around, we really value them adopting the mobile cleaning model over 4 of our sites. When they came on board, we saw immediate improvements in the standards and hours are very rarely dropped. Our cafe teams appreciate the work done by the Lifft team and it enables us to focus our attention on the customer experience.
We’ve also welcomed the added value offer, with workplace wellbeing and mental health awareness training for our staff. The six bite sized learning sessions and support available has been a brilliant bonus to the excellent commercial cleaning provided.”
Built on a foundation of social impact
We are a social enterprise and proudly part of Platfform, delivering exceptional cleaning with purpose.
“Lifft were successful in our tendering process for our combined site services, including cleaning, manned security and garment management service. They are open and transparent and are a delight to work with.”
“We have used the team at Lifft to manage a number of facilities services at our regional and partner support offices, including reception, manned security, window cleaning and a mix of commercial cleaning and they’ve always done a great job. They’ve also provided mental health support to our staff which has been a great addition.”
"We have used the cleaning team at Lifft for a number of years for our Bristol Union Street site and their reliability, detail driven approach and flexibility across our 7 day a week operation, has resulted in them being asked to partner with us as our portfolio expanded to Cardiff and a second Bristol site in Cabot Circus."
"When we were looking for a cleaning partner for our community centred pub and restaurant, we couldn't look past Lifft. The combination of their professional approach and their social enterprise status made them the ideal choice."
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